repair guide - JASMINER

Reporting Issues: If your JASMINER product experiences a breakdown, contact after-sales support promptly. They will assess the issue remotely and advise on repairs.
Creating a Work Order: Once a work order is created, it is assumed that the package is faulty or damaged upon receipt. After unpacking, the machine will be inspected for issues. Note that damage caused by logistics or user mishandling is not covered by after-sales.
Packaging for Shipment: Ensure protective packaging when sending the machine to prevent damage during transportation.
Logistics and Shipping: After-sales service does not support self-delivery. The cost of shipping for repairs is split between the customer and Jasminer. Use cash-on-delivery for shipments.

Visit the official website to create a repair order and enter customer and equipment details.
Customer service will contact you to provide support and confirm if the equipment needs to be returned for maintenance.
Fill in logistics and receiving address details in the work order if a return is necessary.
Packages will be rejected if:
- No work order is created.
- The item does not match the work order.
- Errors in the work order details.
Users are responsible for any losses due to these issues.
Check work order status via the Official Website > Personal Center > After-Sales Service > Service Record.
Ensure address information is correct when submitting the work order; it cannot be modified later.

Free Maintenance Period: Within the warranty period, defined from the factory release date to the receipt of parts at the maintenance point. Beyond this period, the service is out of warranty.
The after-sales team will provide a maintenance quote based on the machine’s condition. If irreparable, the machine will be returned. Monitor the work order status or contact customer service for updates.
Warranty is voided for damages due to misuse, unauthorized modifications, improper environmental conditions, and more.
Natural disasters and other factors like counterfeit products also void the warranty.

Return Time: Typically within 5 working days from receipt confirmation for warranty machines, subject to maintenance progress. Out-of-warranty machines follow a similar timeframe post-payment.
Machines are generally returned as per the work order; large quantities may be returned in batches.
Return Logistics: Supports SF, Deppon, KYE. Contact customer service for confirmation if needed.

For any questions, always contact customer service in advance.